betfugu's Privacy Policy

betfugu is an online gaming and betting platform that provides services to users in Bangladesh. This privacy policy ("Policy") explains what personal information we collect, why we collect it, and how it is kept secure.

This policy applies to all services provided through betfugu's website, mobile application, and other digital platforms. Our services are intended only for individuals aged 21 or older.

To learn more about betfugu and get a clear picture of how our organisation operates, read our About Us page.

betfugu may collect your information at various stages and for various purposes. The types of information collected are detailed below:

2.1 Identity and Contact Information

• Full name and date of birth
• Mobile number and email address
• National ID number or passport number (for identity verification)
• Current address

2.2 Financial Information

• bKash, Nagad, Rocket, Upay, or bank account numbers (for transactions)
• Deposit and withdrawal history
• Wallet balance information

2.3 Technical Information

• IP address and device identifier
• Browser type and operating system
• Login time, location, and session duration
• Browsing behaviour collected from cookies and web beacons

2.4 Gaming Activity Information

• Bet and game history
• Win and loss records
• Details of bonus and promotion usage

betfugu uses your information only for lawful and specific purposes. No information is sold to third parties or shared without authorisation.

• Account Creation and Management: To complete registration, login, and account verification processes.
• Financial Transaction Processing: To receive deposits and send withdrawals through secure and accurate channels.
• Customer Support: To resolve your issues via live chat or email.
• Fraud Prevention: To detect unauthorised transactions and fraudulent activity.
• Personalised Experience: To provide game recommendations and promotional offers based on your preferences.
• Responsible Gaming: To identify patterns of excessive betting and provide timely assistance.
• Legal Compliance: To comply with applicable laws and regulations.

betfugu's website and app use cookies, web beacons, and similar technologies. These help improve your browsing experience and ensure the platform functions correctly.

4.1 Essential Cookies

These cookies are necessary for the website's basic functions to operate. They are used to keep login sessions active, verify security tokens, and save language preferences.

4.2 Analytical Cookies

We use analytical cookies to understand how users interact with the platform. Information collected through these is processed in aggregated and anonymous form.

4.3 Cookie Controls

You can disable cookies at any time by changing your browser settings. However, disabling certain essential cookies may limit the functionality of the site.

betfugu does not sell your personal information to third parties. However, in certain circumstances it may be necessary to share information with selected partners:

5.1 Payment Processors

Financial information required to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer is shared with the relevant payment providers. These third parties use the information solely for processing transactions.

5.2 Technology Service Providers

Certain providers of gaming software, cloud servers, and security services may access limited information on our behalf. They all operate under strict confidentiality agreements.

5.3 Legal Requirements

Information may be disclosed in accordance with the law upon a court order or a lawful request from a competent authority. In such cases, betfugu provides only the minimum information necessary.

To ensure the security of your information, betfugu adopts industry-standard technical and organisational measures.

• SSL Encryption: All data transmitted through the website and app is encrypted using SSL technology.
• Two-Factor Verification (OTP): OTP verification is active for login and financial transactions.
• Secure Data Storage: Information is stored in encrypted databases with strictly controlled access.
• Regular Security Audits: Regular security audits are conducted to identify potential vulnerabilities.
• Staff Training: Staff receive regular training on handling customer data.

However, no digital system is completely impenetrable. We take every precaution, but users are also advised to keep their passwords and account information secure.

betfugu retains your information for as long as it is necessary to provide services or as required to meet legal obligations.

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Financial transaction records may be retained for a minimum of five years after an account is closed.
• Dispute Resolution: Where a dispute is ongoing, the relevant information is retained until it is finally resolved.

After the specified period, unnecessary information is securely deleted or converted to anonymous form.

betfugu recognises the following rights you have over your personal information:

8.1 Right of Access

You may request a copy of what information we hold about you. This request can be made via live chat or email.

8.2 Right to Rectification

If any information in your account is incorrect or incomplete, you may request a correction. Providing accurate information is also essential for uninterrupted access to our services.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, due to legal obligations or ongoing transactions, deletion of some information may not be possible.

8.4 Right to Object to Processing

You may object to receiving marketing communications. The option to opt out of such communications is available at any time.

To exercise any of the above rights, contact our 24/7 support team. See our FAQ page for details on our support channels.

At betfugu, your gaming activity data is used not only to provide services, but also to ensure a safe and responsible gaming experience for you.

Our system regularly monitors gaming patterns and actively provides assistance if signs of excessive betting are detected in any user. This monitoring is conducted solely to protect your interests.

Read our Responsible Gaming guide to learn about safe gaming practices, setting limits, and self-exclusion options.

betfugu reserves the right to update this privacy policy from time to time. If significant changes are made, you will be notified via your registered email or a notice on the platform.

You can check the "Last Updated" date shown at the top of the policy to see when it was last changed. Continuing to use the service after a change means the new policy has been accepted.

If any conflict arises between this policy and other betfugu terms, the provisions set out in the Terms and Conditions will apply.

If you have any questions, comments, or complaints about this privacy policy, please contact us through the following channels:

• Live Chat: 24/7 live chat support active on the betfugu platform
• Email: [email protected]

Our support team provides assistance in both Bengali and English. We will respond to your request as soon as possible after it is received.